Customer Service Specialist

Job Summary

Supporting HSN through remote work, the full-time Customer Service Specialist will manage high volumes of inbound customer inquiries, assist with problem-solving, promote products, and enhance sales while ensuring a personalized experience for each caller.

Key responsibilities

• Handle a busy day of inbound customer inquiries, confirming refunds, processing payments, and placing orders
• Promote additional products during customer interactions to improve sales
• Maintain a distraction-free work environment while navigating multiple systems and troubleshooting technical issues

Required qualifications

• At least 12 months of customer service experience
• Ability to learn and work effectively in a virtual environment
• Availability to work weekends, holidays, and additional hours as needed
• Spanish-speaking skills are a plus for bilingual opportunities
• Capability to follow HSN computer system requirements and troubleshoot technical problems