Customer Service Specialist

Job Summary

Serving as the primary point of contact for merchandise customers, the part-time Customer Service Specialist will resolve inquiries related to orders, shipping, and payments while ensuring a best-in-class fan experience in a remote capacity.

Key responsibilities

• Resolve merchandise customer inquiries within a 24-hour response standard, addressing order, shipping, product, and payment questions
• Manage returns, exchanges, and replacement requests, coordinating with fulfillment and logistics partners to address delivery issues
• Identify recurring service trends and collaborate with Ecommerce, Logistics, and Buying teams to enhance customer service

Required qualifications

• 1-3 years of customer service, retail, or ecommerce experience
• Flexibility to work evenings and weekends as required
• Legal authorization to work full-time in the United States or Canada