Customer Service Specialist

Job Summary

Working remotely, the part-time hourly Customer Service Specialist will respond to customer inquiries, troubleshoot issues, and process payments while maintaining a professional phone presence and providing support for new hire training.

Key responsibilities

• Handle incoming calls regarding customer account questions and perform necessary callbacks
• Process routine payments over the phone and advise customers on available resources
• Assist with administrative tasks and support new hire training efforts by providing progress reports to management

Required qualifications

• Associate's degree in business, finance, communication, marketing, or a related field, or relevant applicable experience
• Strong computer skills, including proficiency in Word, Excel, and email
• Professional phone presence with excellent verbal and written communication skills
• Able to handle stressful conversations with tact and diplomacy
• Availability for two evening shifts per week and one Saturday shift every five weeks