Customer Service Specialist

Job Summary

Acting as the main point of contact for customers, the part-time Customer Service Specialist will manage customer inquiries, process orders, and coordinate with internal teams while enjoying a hybrid work schedule with two remote days per week after training.

Key responsibilities

• Handle customer inquiries, issues, and complaints via phone and email
• Enter, process, and track customer orders accurately while providing updates on order status
• Coordinate with sales, logistics, and internal teams to support customer needs and maintain records in company systems

Required qualifications

• At least one year of previous customer service experience
• Experience working with SAP
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to work independently in a hybrid work environment
• Must successfully pass a background check and drug screening (THC not included)