Customer Service Specialist

Job Summary

Providing customer support and data entry, the full-time Customer Service Specialist will manage client interactions, troubleshoot issues, and maintain accurate records in a remote environment.

Key responsibilities

• Provide exceptional customer service by responding to emails and phone calls while safeguarding confidential information
• Perform data entry tasks, including compiling, sorting, and verifying data for various database applications
• Collaborate effectively with other departments to enhance customer service and support program initiatives as assigned

Required qualifications

• Minimum of a high school diploma or equivalent
• At least 6 months of related work experience in a call center environment
• Proficiency in 10-key data entry and experience with Microsoft programs, including Word, Excel, and Access
• Reliable high-speed internet service with a minimum speed of 50 Mbps download
• Ability to work an 8-hour shift within the hours of 8 am to 6 pm