Customer Service Specialist

Job Summary

Providing essential clerical support, the full-time Customer Service Specialist will manage office tasks, answer and screen calls, and assist visitors while working remotely from Monday to Friday, 8:00 AM to 5:00 PM.

Key responsibilities

• Provide general office support and handle a variety of clerical tasks to ensure smooth operations
• Answer and screen incoming calls, directing callers to the appropriate associate or voicemail
• Receive, sort, and forward incoming mail and publications, as well as manage package deliveries

Required qualifications

• Some college education (required)
• One year of medical office experience, including front-of-office duties and answering phones (required)
• Prior authorization experience through Availity, United Healthcare portal, and CoverMyMeds
• Experience with eClinicalWorks
• Proficiency in Microsoft Office, particularly Excel, Outlook, and Teams