Customer Service Specialist

Job Summary

Supporting QVC's customer base, the full-time remote Customer Service Specialist will manage high volumes of inbound calls, assist customers with inquiries, promote products, and enhance sales while maintaining a personalized experience.

Key responsibilities

• Handle a high volume of inbound customer inquiries and assist with various account-related tasks
• Promote additional products during customer interactions to improve sales
• Provide personalized assistance to customers, ensuring a positive experience on each call

Required qualifications

• Minimum of 12 months of customer service experience
• Ability to work in a virtual environment and navigate multiple systems
• Must provide a distraction-free work-from-home environment
• Availability to work weekends, holidays, and additional hours as needed
• Own a Microsoft 11 computer and meet QVC's technical requirements