Customer Service Specialist

Job Summary

Supporting student financial needs, the full-time hybrid Customer Service Specialist will manage inquiries related to financial aid, payment arrangements, and student accounts while providing excellent customer service to students and parents.

Key responsibilities

• Troubleshoot account issues regarding payments, student aid, and financial arrangements
• Respond to inbound communication and initiate outreach regarding financial aid and student account concerns
• Understand and communicate university policies and processes to students and parents

Required qualifications

• Desire to develop client relationships and provide exceptional customer service
• Ability to process multiple tasks and address a variety of constituent issues
• Proficiency in a computer environment and capability to handle confidential information with integrity
• Preferred college degree
• Commitment to the mission and values of the university, including a personal relationship with Jesus Christ