Customer Service Specialist

Job Summary

Working full-time in a remote capacity, the Customer Service Specialist I will handle inbound customer inquiries related to banking products and services, ensuring timely resolutions while adhering to established service metrics.

Key responsibilities

• Process inbound calls, addressing account questions and customer requests effectively
• De-escalate customer issues and follow through to resolution, maintaining ownership of each request
• Attend weekly and monthly meetings for ongoing development and adherence to quality standards

Required qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or a financial institution
• At least one year of contact center experience or equivalent required
• Proficiency in using personal computers and familiarity with Android and Apple products
• Ability to work a flexible schedule, including outside of normal banking hours