Customer Service Specialist

Job Summary

Working remotely full-time, the Customer Service Specialist I will manage inbound customer inquiries related to banking products and services, ensuring prompt resolution while adhering to service level metrics.

Key responsibilities

• Process inbound calls, addressing account questions, product information, and digital banking services
• De-escalate customer issues and follow through to resolution, maintaining ownership of each request
• Attend weekly and monthly meetings for quality review and ongoing development

Required qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or a financial institution
• Minimum of one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking for reliable access to virtual environments
• Knowledge of Android and Apple products as well as supported web browsers and operating systems