Customer Service Specialist
Job Summary
Working full-time remotely within the Bank's footprint, the Customer Service Specialist I will manage inbound calls related to bank products and services, resolve customer inquiries, and provide professional support while adhering to departmental service levels.
Key responsibilities
- Process inbound calls and resolve customer requests related to accounts, products, and digital banking services
- De-escalate customer issues and follow through to resolution, maintaining ownership of the customer request
- Attend weekly quality review meetings for ongoing development and adhere to agent metric standards
Required qualifications
- High school diploma or GED required
- Minimum of one year of customer service experience, preferably in banking or financial institutions
- Minimum of one year of contact center experience or equivalent required
- Proficiency in using personal computers and managing home networking for reliable access to virtual environments
- Knowledge and experience with Android and Apple products and supported web browsers
Complete Job Description
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