Customer Service Specialist

Job Summary

Working remotely full-time, the Customer Service Specialist I will identify, respond to, and resolve customer requests related to bank products and services while adhering to established service levels and metrics.

Key responsibilities

• Process inbound calls regarding account questions, product information, and digital banking services
• De-escalate customer issues and follow through to resolution, ensuring a high level of customer satisfaction
• Maintain knowledge of banking products and participate in ongoing training and quality review meetings

Required qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or financial institutions
• Minimum of one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking for reliable access to virtual environments
• Familiarity with Android and Apple products, as well as supported web browsers and operating systems