Customer Service Specialist

Job Summary

Providing exceptional service to mortgage lending customers, the full-time Customer Service Specialist will manage inquiries, resolve complaints, and process payments while working remotely.

Key responsibilities

• Service mortgage lending customers through inbound and outbound calls and written communication
• Conduct early-stage collections on delinquent mortgage accounts, including contacting borrowers and educating them on payment options
• Document all communications and maintain accurate loan files while collaborating with other departments on issue resolution

Required qualifications

• Prior experience in a customer service role, preferably in mortgage servicing or financial services
• Strong proficiency in Microsoft Outlook, Word, and Excel; experience with Sagent's LoanServ software is preferred
• Familiarity with mortgage loan concepts and regulations governing mortgage servicing processes
• Excellent interpersonal, organizational, and time management skills
• Spanish speaking ability is a plus