Customer Service Specialist

Job Summary

Working full-time remotely, the Customer Service Specialist I will identify, respond to, and resolve customer requests related to bank products and services while adhering to departmental service levels and metrics.

Key responsibilities

• Process inbound calls regarding account questions, product information, and digital banking services
• De-escalate customer issues or escalate to a supervisor when necessary, ensuring ownership of requests until resolution
• Maintain knowledge of banking products and services while adhering to compliance training and departmental standards

Required qualifications

• High school diploma or GED required
• Minimum of one year of customer service experience, preferably in banking or a financial institution
• At least one year of contact center experience or equivalent required
• Proficiency in using personal computers and managing home networking infrastructure
• Knowledge of Android and Apple products, as well as supported web browsers and operating systems