Customer Service Specialist
Job Summary
Working full-time in a remote capacity, the Customer Service Specialist I will identify, respond to, and resolve customer requests related to bank products and services while adhering to departmental service levels and metrics.
Key responsibilities
- Process inbound calls and provide assistance with account questions, digital banking services, and various customer requests
- De-escalate customer situations when necessary and take ownership of requests to ensure resolution
- Maintain knowledge of banking products and participate in ongoing training and quality review meetings
Required qualifications
- High school diploma or GED required
- Minimum of one year of customer service experience, preferably in banking or a financial institution
- At least one year of contact center experience or equivalent required
- Proficiency in using personal computers and familiarity with Android and Apple products
- Ability to work a flexible schedule, including some Federal Reserve holidays
Complete Job Description
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