Customer Service Specialist

Job Summary

Dedicated to enhancing student support, the full-time hybrid Customer Service Specialist will manage financial aid inquiries, troubleshoot payment issues, and assist students and parents with account-related concerns while working remotely within the U.S.

Key responsibilities

• Troubleshoot account issues regarding payments, student aid, and financial arrangements
• Respond to inbound calls, emails, and walk-in visits, and initiate outbound communication regarding financial aid and student account concerns
• Contribute to promoting Christ-centered higher education by establishing relationships with students and their parents

Required qualifications

• Desire to develop client relationships and provide excellent customer service
• Ability to process multiple tasks and handle a variety of constituent issues
• Proficiency in a computer environment and ability to manage confidential information with integrity
• College degree is preferred
• Commitment to the mission and values of the university, including active engagement in a Bible-believing evangelical church