Customer Service Specialist
Job Summary
To support a fast-growing international travel-tech company, the remote Customer Service Specialist will resolve client issues, advise partners throughout the booking process, and communicate with suppliers regarding transfer bookings.
Key responsibilities
- Rapidly and effectively resolve client issues related to online transfer bookings through the CRM system
- Advise clients at all stages of using the online product, including search and booking modifications
- Interact with suppliers via email and phone to manage bookings and support operations
Required qualifications
- Upper Intermediate proficiency in English, both spoken and written
- Demonstrated soft skills such as kindness, empathy, stress-resistance, and responsibility
- Ability to quickly learn and maintain a results-focused approach
- Access to a functioning computer and microphone for remote work
- Understanding of the travel business and booking systems is an advantage
Complete Job Description
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