Customer Service Specialist
Job Summary
Providing exceptional support to clients, the full-time Customer Service Specialist will assist with mortgage servicing inquiries and ensure customer satisfaction in a remote setting.
Key responsibilities
- Manage customer inquiries related to mortgage servicing, providing timely and accurate information
- Assist clients with account management and resolve issues to enhance customer experience
- Collaborate with internal teams to ensure seamless service delivery and customer support
Required qualifications
- High school diploma or equivalent; additional education in finance or customer service preferred
- Previous experience in customer service, preferably in the mortgage or financial industry
- Proficiency in using customer relationship management (CRM) software
- Ability to work independently in a remote environment
- Familiarity with mortgage servicing processes and regulations is a plus
Complete Job Description
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