Customer Service Specialist
Job Summary
To support a growing health information management company, the full-time Customer Service Specialist will process medical record requests, assist with overflow processing, and ensure compliance with HIPAA guidelines while working remotely.
Key responsibilities
- Process medical record requests in a high-volume, fast-paced environment
- Monitor and manage incoming requests while providing feedback on request volume and issues
- Support client needs through phone coverage and general office duties
Required qualifications
- Ability to maintain a consistent schedule by processing requests within 24-48 hours
- Demonstrated understanding of HIPAA regulations and confidentiality requirements
- Strong organizational skills to handle high volumes of requests
- Dependable and quick learner with a positive attitude
- Team player willing to assist in overflow processing as needed
Complete Job Description
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