Customer Service Specialist
Job Summary
Supporting multiple lifestyle brands, the full-time Customer Service Specialist will manage inbound customer calls, assist with inquiries, promote products, and maintain a high-paced call volume while working remotely from Ohio.
Key responsibilities
- Handle a high volume of inbound customer inquiries, confirming refunds, taking payments, and placing orders
- Personalize customer interactions and promote additional products during each call
- Collaborate with a Customer Service Supervisor and navigate multiple systems to troubleshoot issues
Required qualifications
- 12+ months of customer service experience
- Ability to work in a virtual environment with a structured schedule
- Experience communicating with diverse customer styles and navigating multiple systems
- Capacity to provide a distraction-free work from home environment
- Familiarity with troubleshooting technical problems in partnership with IT
Complete Job Description
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