Customer Service Specialist
Job Summary
Supporting HSN, the full-time Customer Service Specialist will manage high volumes of inbound customer calls, assist with inquiries, promote products, and enhance sales while working remotely from Georgia.
Key responsibilities
- Handle a busy day of high-volume inbound customer inquiries
- Personalize customer interactions and promote additional products during calls
- Assist customers with various tasks including confirming refunds, taking payments, and placing orders
Required qualifications
- Minimum of 12 months of customer service experience
- Ability to work in a virtual environment and navigate multiple systems
- Must provide a distraction-free work-from-home environment
- Availability to work weekends, holidays, and additional hours as needed
- Own a Microsoft 11 computer and meet HSN's technical requirements
Complete Job Description
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