Customer Service Specialist
Job Summary
Supporting HSN, the full-time Customer Service Specialist will manage high volumes of inbound customer calls remotely from Tennessee, assisting with inquiries, promoting products, and enhancing customer experiences while working a set schedule that includes weekends.
Key responsibilities
- Handle a busy day of inbound customer inquiries, ensuring personalized assistance
- Promote additional products during customer interactions to improve sales
- Assist with various tasks such as confirming refunds, taking payments, and analyzing account data
Required qualifications
- 12 months or more of customer service experience
- Ability to learn and work effectively in a virtual environment
- Capability to navigate multiple systems and screens
- Must provide a distraction-free work-from-home environment
- Available to work weekends, holidays, and additional hours as needed
Complete Job Description
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