Customer Service Specialist

Job Summary

Delivering exceptional customer support, the part-time Customer Service Specialist I will manage incoming calls, create and resolve cases in Salesforce, and ensure first-call resolution while working remotely in the Eastern Time zone.

Key responsibilities:

• Answer inbound customer calls, utilizing customer satisfaction skills to meet service level and performance goals
• Manage support tickets to effectively resolve customer inquiries and provide timely updates
• Demonstrate ownership in researching and resolving customer inquiries with a focus on first contact resolutions

Required qualifications:

• 2+ years of customer service experience in a call center or technical support environment
• 1+ years of experience in the automotive industry
• Strong phone etiquette and proficiency in MS Office Suite and Salesforce Service Cloud
• Ability to multi-task in a fast-paced environment
• Proactive approach to customer service and problem resolution