Customer Service Specialist

Job Summary

To support a dedicated Advising & Retention team, the temporary remote Customer Service Specialist will manage high-volume inbound calls from students, addressing inquiries related to registration, financial accounts, and course planning while providing essential guidance to enhance student success.

Key responsibilities

• Support high-volume inbound phone calls from active students regarding registration, financial accounts, and course planning
• Manage and resolve assigned student case queues and ticketing workflows within established turnaround times
• Participate in a comprehensive training program to master academic and financial processes

Required qualifications

• Bachelor's degree
• At least 1 year of experience in a high-volume call center, contact center, or customer service environment
• Excellent computer literacy and comfort navigating multiple databases/CRMs simultaneously
• High attention to detail for documentation and case management
• Openness to feedback and coaching, with the ability to follow structured decision trees