Customer Service Specialist

Job Summary

Supporting HSN, the full-time Customer Service Specialist will manage inbound customer calls, assist with problem-solving and product promotion, and maintain a high-paced call volume while working remotely from Virginia or an approved state.

Key responsibilities

• Handle a high volume of inbound customer inquiries and personalize the experience for each caller
• Assist customers with various tasks including confirming refunds, taking payments, and placing orders
• Promote additional products during customer interactions to improve sales

Required qualifications

• 12 months or more of customer service experience
• Ability to navigate multiple systems and screens in a virtual environment
• Provide a distraction-free work-from-home environment and own required equipment
• Availability to work weekends, holidays, and additional hours as needed
• Spanish bilingual skills are a plus