Customer Service Specialist

Job Summary

As a primary point of contact for the PLANEPASS service, the full-time remote Customer Service Specialist will respond to inbound inquiries, clarify account and invoice details, and assist the collections team while ensuring timely resolution of customer concerns.

Key Responsibilities:

• Respond to inbound customer inquiries by phone and email, providing timely and professional assistance
• Research account and payment questions, aiming for first-contact resolution and clear communication of findings
• Document customer interactions accurately in the CRM and escalate complex issues to the appropriate teams when necessary

Required Qualifications:

• Minimum of 3 years in a dedicated customer support or service role
• Experience researching and explaining account, invoice, billing, or payment information
• Proficiency with CRM systems and Microsoft Office 365 suite
• Ability to prioritize multiple customer needs and adapt to changes in workflow
• Collaborative, customer-focused attitude that supports team and company goals