Customer Service Specialist
Job Summary
To support a growing customer engagement team, the part-time Customer Service Specialist will manage data entry and email correspondence while providing high-quality customer support in a remote setting during flexible 8-hour shifts from 7 AM to 8 PM EST.
Key responsibilities
- Provide exceptional customer service and support for complex customer issues
- Accurately enter data into databases, including Salesforce and Smartsheet
- Manage self-assigned projects related to digital transformation and organizational changes
Required qualifications
- 3-5 years of experience in customer service, handling complex issues and cases
- Proven track record of managing cases within service level agreements
- Strong organizational and prioritization skills with the ability to manage multiple projects
- Familiarity with accommodations and/or disabilities is a plus
- Proficient in Microsoft Office tools, including Word, Excel, and PowerPoint
Complete Job Description
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