Customer Service Specialist

Job Summary

Providing customer service and order management support, the full-time Customer Service & Order Management Specialist will handle customer inquiries, process orders, and ensure effective communication while working remotely in the EST timezone.

Key responsibilities

• Manage customer inquiries related to sales, promotions, and installations
• Resolve customer claims and complaints effectively to maintain positive relations
• Develop and implement initiatives to educate customers based on feedback and surveys

Required qualifications

• High School Diploma or equivalent; Associate's Degree preferred
• Minimum of 2 years of experience in customer service, order management, or related fields
• Experience with CRM, ERP, or order management systems
• Proven ability to process purchase orders and support procurement activities
• Strong data-entry accuracy and attention to detail