Customer Service Specialist
Job Summary
Providing world-class customer service support, the remote Customer Service Specialist will manage inbound and outbound calls, address client inquiries, and ensure high customer satisfaction while working collaboratively with internal teams.
Key responsibilities
- Monitor assigned queues and manage customer inquiries via phone and email
- Resolve customer issues and provide updates on ticketed matters, ensuring timely communication
- Drive awareness of products and services while maintaining a solution-oriented mindset
Required qualifications
- High School Diploma or GED required; Associate degree in a related field preferred
- 1-2 years of experience in customer service, preferably in a call center environment
- Familiarity with Customer Relationship Management (CRM) software preferred
- Proficiency in Microsoft Word and Excel, along with data entry experience
- Ability to maintain composure in stressful situations and effectively multi-task
Complete Job Description
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