Customer Service Specialist

Job Summary

To support a growing customer base, the remote Customer Service Specialist will manage the end-to-end execution of customer orders, serve as a primary point of contact for inquiries, and coordinate with various teams to ensure timely delivery and customer satisfaction.

Key responsibilities

• Manage customer orders from receipt to delivery, ensuring accuracy and compliance with company standards
• Serve as the main contact for customers and Sales Representatives, handling order inquiries and issue resolution
• Coordinate with cross-functional teams to align production schedules, inventory availability, and delivery commitments

Required qualifications

• High school diploma or GED
• 5+ years of experience in customer operations, order management, or related roles within manufacturing or construction products
• Experience using Salesforce and SAP for managing customer orders
• Strong understanding of inventory availability and order fulfillment processes
• Proficiency in Microsoft Office