Customer Service Specialist

Job Summary

As a vital part of the team, the full-time Customer Service Specialist will manage inbound phone calls and emails, resolve customer and carrier inquiries, and collaborate with the Billing Department to ensure timely billing, all while working in a hybrid environment with in-office presence required every Friday.

Key responsibilities:

• Answer inbound calls and emails, providing assistance and resolving issues for customers and carriers
• Research and resolve problems related to missing paperwork and billing inquiries
• Collaborate with the Billing Department to ensure timely billing and address service failures

Required qualifications:

• Ability to deliver exceptional customer service in a fast-paced environment
• Positive attitude with strong interpersonal skills to collaborate across departments
• Detail-oriented with proven planning and organizational skills
• Goal-oriented mindset with a commitment to continuous improvement
• Bilingual in Spanish preferred, but not required