Customer Service Specialist

Job Summary

A company is looking for a Specialist, Customer Service for a remote full-time position.

Key Responsibilities:

• Fulfill customer requests through telephone calls and emails, providing information on products, pricing, availability, and promotions
• Process customer orders using SAP order entry platform
• Assist customers with technical service questions, processing return items and product shortages

Required Qualifications:

• Associate's Degree or three years of related sales experience with a high school diploma or GED
• Ability to visualize mechanical and hydraulic situations relating to equipment
• Proficiency in Microsoft Office suite and overall computer skills
• Ability to work remotely with minimal supervision and effectively in a team environment
• Previous experience with a CRM, preferably SAP