Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist.

Key Responsibilities:

• Answer and respond to inbound patient calls in a Call Center environment
• Investigate and conduct root cause analysis for inquiries received from patients and patient representatives
• Coordinate with facilities, payors, and collections agency related to a patient account

Required Qualifications:

• Revenue Cycle (Billing) and Customer Service Experience preferred
• Experience working in a call center environment preferred
• Strong organizational skills with an ability to effectively manage large amounts of detailed information
• Experience in qualitative analysis, root cause analysis, quality assurance practices, and problem-solving skills
• Proficient use of Microsoft Office applications (Word, Excel, Outlook) and internet resources