Customer Service Specialist

Job Summary

A company is looking for a Customer Service Specialist.

Key Responsibilities:

• Assist customers in real time via phone to address sleep or comfort needs and resolve concerns
• Manage inbound phone, chat, and email channels to provide exceptional customer experience
• Maintain knowledge of company products, services, and promotions to effectively answer customer inquiries

Required Qualifications:

• 2 years of retention or customer success experience
• 1 to 2 years of service/support experience in a call center or remote environment
• Open availability to work weekends and key holidays
• Strong computer literacy and ability to quickly learn new platforms
• Experience with programs such as Five9, Chat Tools, Google Suite, and Slack