Customer Service Specialist - Afternoon Shift

Job Summary

A company is looking for a Customer Service Specialist for Afternoon Shift.

Key Responsibilities:

• Interact directly with customers via phone
• Utilize technology to connect members with partner network and provide assistance
• Analyze customer needs, build rapport, and provide tailored solutions

Required Qualifications:

• Experience in customer-facing roles resolving issues over the phone
• Able to handle high-volume calls and maintain composure under pressure
• Demonstrated problem-solving skills with a consultative sales approach
• Fluency in English; Spanish proficiency is a plus
• Must have a secluded workspace, reliable internet, and work-from-home experience