Customer Service Specialist - GA
Job Summary
Providing exceptional customer support from a secure home office, the full-time Customer Service Specialist - GA will assist clients via phone, email, and live chat, ensuring a smooth order process and addressing customer inquiries with empathy and resourcefulness.
Key responsibilities
- Assist customers with product selection, order questions, and issue resolution through various communication channels
- Maintain accurate records of customer interactions and meet established performance metrics
- Identify opportunities to enhance customer experience through upselling and problem-solving
Required qualifications
- High school diploma or equivalent; some college coursework is a plus
- Prior customer service experience is preferred but not mandatory
- Ability to type a minimum of 40 WPM
- Strong interpersonal and decision-making skills
- Comfortable using technology and troubleshooting technical issues
Complete Job Description
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