Customer Service Specialist II

Job Summary

A company is looking for a Customer Service Specialist II.

Key Responsibilities

• Troubleshoot support issues of a proprietary case management system
• Assist customers in updating and maintaining their systems, including add-on products
• Conduct software demonstrations and lead internal and customer calls

Required Qualifications

• High school diploma or GED required; Associate Degree or equivalent experience preferred
• 2-4 years' experience in customer support, particularly with proprietary database software
• Skilled in relational database management systems (RDBMS) and the software development life cycle (SDLC)
• Knowledge of networking concepts, including TCP-IP, DHCP, DNS, and LAN/WAN
• Proficient in Microsoft SQL Server and analytics tools like Power BI or Tableau