Customer Service Specialist II

Job Summary

A company is looking for a Customer Service Representative to support incoming calls and inquiries in a remote setting.

Key Responsibilities

• Answer inbound calls and assist with general information requests
• Document activities in the VAERS system and respond to incoming emails
• Provide support for clinical follow-up activities and assist callers with VAERS form submissions

Required Qualifications

• High School Diploma or GED
• 3+ years of customer service experience in the healthcare field
• Call center experience
• Proficiency in Microsoft Word and Excel
• Health office or healthcare-related call center experience