Customer Service Specialist II

Job Summary

A company is looking for a Customer Service Specialist II.

Key Responsibilities

• Communicates effectively over the phone to support the EFAST2 filing public
• Builds technical expertise of the EFAST2 system to troubleshoot and resolve issues
• Delivers accurate results independently while meeting performance standards

Required Qualifications, Training, and Education

• High School Diploma or GED is required
• Minimum of 1 year of relevant experience in call center operations or technical support
• Must be able to attain a Minimum Background Investigation (MBI) public trust clearance
• Typing proficiency with a minimum speed of 20 words per minute
• Experience with Microsoft Office tools, including Outlook, Word, Excel, and Teams