Customer Service Specialist II

Job Summary

Acting as a business analyst, the full-time remote Customer Service Specialist II will manage complex customer billing inquiries, build relationships with patients, and ensure accurate information is communicated while meeting productivity standards.

Key responsibilities

• Manage large and complex inquiries by liaising between patients, physician offices, clinics, hospitals, and insurance companies
• Build sustainable relationships with patients through effective communication and assistance
• Examine data in multiple patient accounting systems to provide accurate and complete information while documenting all communications

Required qualifications

• High School Diploma or GED equivalent
• Two years of relevant experience
• Knowledge of specialty billing and provider-based billing
• Familiarity with the SBO environment and non-SBO environment in Epic