Customer Service Specialist - PA
Job Summary
Providing exceptional support to clients' customers, the full-time Customer Service Specialist - PA will assist with product selection, order inquiries, and issue resolution from a remote home office.
Key responsibilities
- Assist customers via phone, email, and live chat with their inquiries and product selections
- Maintain accurate records of customer interactions and ensure timely order processing
- Identify opportunities for upselling and enhancing the overall customer experience
Required qualifications
- High school diploma or equivalent; some college coursework is a plus
- Prior customer service experience is preferred, but training is available for the right candidate
- Proficiency in using technology and troubleshooting technical issues
- Ability to type at a minimum of 40 WPM
- Strong interpersonal and decision-making skills with a proactive attitude
Complete Job Description
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