Customer Service Specialist - TX
Job Summary
Providing exceptional customer support from a remote home office, the full-time Customer Service Specialist - TX will assist clients via phone, email, and live chat, ensuring a smooth order process and addressing customer inquiries effectively.
Key responsibilities
- Assist customers with product selection, order questions, and issue resolution through various communication channels
- Maintain accurate records of customer interactions and meet established performance metrics for professional growth
- Identify opportunities to enhance the customer experience through thoughtful upselling and problem-solving
Required qualifications
- High school diploma or equivalent; some college coursework is a plus
- Prior customer service experience is ideal, but training is available for the right candidate
- Ability to type a minimum of 40 WPM
- Proactive attitude with a focus on solutions and customer satisfaction
- Comfortable using technology and troubleshooting technical issues
Complete Job Description
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