Customer Service Specialist - UT
Job Summary
Providing exceptional customer support from a secure home office, the full-time Customer Service Specialist - UT will assist clients' customers via phone, email, and live chat, focusing on product selection, order inquiries, and issue resolution.
Key responsibilities
- Assist customers with product selection and order questions through various communication channels
- Maintain accurate records of customer interactions and meet established performance metrics
- Identify opportunities for enhancing the customer experience through upselling and problem-solving
Required qualifications
- High school diploma or equivalent; some college coursework is a plus
- Prior customer service experience preferred, but training is available for the right candidate
- Ability to type a minimum of 40 WPM and multitask in a fast-paced environment
- Proficient in using technology and troubleshooting technical issues
- Must have a dedicated home office space and meet specified technical requirements for remote work
Complete Job Description
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