Customer Service Supervisor

Job Summary

A company is looking for an Integrated Customer Service Supervisor responsible for overseeing a team of employees across multiple client programs.

Key Responsibilities

• Lead, coach, and develop a team of 20+ employees across multiple client programs
• Ensure service levels, KPIs, and client deliverables are consistently met
• Monitor daily metrics and take real-time action to address gaps or risks

Qualifications

• Prior leadership experience required (Supervisor or Team Lead level)
• 4+ years in customer service, contact center, or operations environments
• Experience managing 15+ employees preferred
• Proven ability to lead in a metrics-driven environment
• Bilingual (English/Spanish) a plus