Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor who is motivated and solution-oriented.

Key Responsibilities

• Mentor, coach, and develop a team of 8-10 Customer Service Representatives
• Handle escalated calls and work towards resolution
• Complete regular audits to ensure excellent service and performance goals are met

Required Qualifications

• Prior supervisory experience in a call center or insurance industry preferred
• Bachelor's degree preferred
• Outstanding customer service experience
• Solid computer skills
• Experience in leadership roles