Customer Service Supervisor

Job Summary

A company is looking for a Customer Service and Rebate Processing Supervisor.

Key Responsibilities

• Manage daily staff activities to ensure timely processing of rebate applications and customer service calls
• Monitor customer service adherence goals and provide regular feedback on call quality
• Conduct program-specific training and engage in team building to achieve key performance indicators

Required Qualifications

• A high school diploma or equivalency is required
• 2+ years of customer service or call center experience
• Experience in managing, coaching, and training staff
• Proficiency in Microsoft Office, particularly Word and Excel
• Strong team building skills