Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service, CSF (Remote).

Key Responsibilities

• Supervises staff and monitors performance in daily operations
• Provides coaching, counseling, and training to staff
• Conducts quality reviews and ensures compliance with performance standards

Required Qualifications

• High School diploma required
• 2-4 years of progressive customer service experience required
• Lead or supervisory experience in a call center environment required
• Health Care or Health Insurance experience preferred
• Knowledge of Microsoft Office (Word/Excel/Outlook) required