Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor to lead and motivate a team in delivering excellent customer service.

Key Responsibilities

• Develops and coaches staff on customer service procedures and teamwork
• Monitors performance metrics and allocates resources to meet demands
• Builds collaborative relationships with internal and external stakeholders

Required Qualifications

• 2+ years of experience leading a claim and/or customer service team
• Proficiency with desktop software applications such as Outlook, Word, and Excel
• Ability to work five 8-hour shifts from Monday-Friday between 7:55am-9:00pm EST
• Associate's Degree or equivalent experience (High school diploma or GED + 2 years of relevant experience)