Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service.

Key Responsibilities

• Provide oversight and support to Team Leads and Representatives to meet client objectives
• Maintain KPI reporting, improvement programs, and ACD metrics
• Foster communication and collaboration within the virtual team to ensure performance success

Required Qualifications

• High school diploma preferred
• 5 years of leadership experience in a healthcare call center
• Experience with EMR systems such as EPIC, Meditech, or Cerner
• Knowledge of EOBs and authorizations/referrals
• Management experience in a fast-paced call center environment