Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor (Remote).

Key Responsibilities

• Develop and manage a high-performing team of Customer Service Representatives through coaching and training
• Ensure department KPIs are met and monitor performance through reporting and QA
• Handle escalations, provide feedback, and maintain adherence to company policies and procedures

Required Qualifications

• High school diploma or equivalent; college degree preferred
• 4-5 years of relevant management experience in a customer service environment
• Proven experience as a call center supervisor or in a similar supervisory role
• Working knowledge of MS Office and performance evaluation procedures
• Flexibility in schedule to meet call center operational hours